Delivering Happiness – Tony Hsieh
What happens when a company decides that its most important product is happiness?
Tony Hsieh was still in his twenties when he sold LinkExchange, the company he co-founded, to Microsoft. He went on to join, invest in and eventually lead Zappos, an online shoe retailer that grew from almost nothing to over a billion dollars in annual sales before being acquired by Amazon. In Delivering Happiness he tells the story of that journey, from his entrepreneurial childhood schemes selling worms and buttons, through poker tables and the near-collapse of Zappos during its early years, to the creation of one of the most admired company cultures in America.
Hsieh explains how an obsessive focus on customer service and company culture became the engine of Zappos’ growth. He shares the ten core values that guided hiring and decision making, the unconventional practices that made employees and customers fiercely loyal, such as offering new hires money to quit, and the hard lessons he learned about profit, passion and purpose.
In the final part of the book he looks beyond business, exploring what science and experience reveal about lasting happiness, and how companies can build that understanding into their vision.
Funny, honest and full of practical ideas, Delivering Happiness is a business book that reads like a memoir, and an inspiring case for building organizations where both people and profits can thrive. It is essential reading for founders, managers and anyone who cares about service.
Valoraciones
No hay valoraciones aún.